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TTC & Metrolinx

Facing an immovable deadline to implement a long-awaited payment solution, the Toronto Transit Commission (TTC) entrusted CSE to work on its behalf with Metrolinx to structure the quality assurance strategy and execute the testing of its One Fare program.

Artistic style of hexagons laid out together. Hexagon 1 shows a man exiting the TTC station. Hexagon 2 shows a TTC Bus.

CSE helped the TTC test and certify its highly-complex One Fare implementation

The Toronto Transit Commission (TTC) faced a very public and immovable deadline to allow transit riders to only pay once when connected to and from TTC and GO transit, Brampton Transit, Durham Region Transit, MiWay and York Region Transit. With tight deadlines and an extremely complex web of integrated systems, CSE was selected as its partner to represent the TTC to build and execute testing of this critical technology leading to the launch milestone.

Through our managed services engagement, we helped the TTC design the appropriate test scenarios to cover integrations with GTA transit agencies, multiple payment methods, and a myriad of hardware and fare scenarios. The result was simple: the One Fare program launched on-time allowing TTC riders to transfer between different transit agencies without paying double fare.

The QA challenges at the TTC

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Challenge 1

A very public and immovable deadline

Challenge 2

Need to coordinate with a large number of stakeholders
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Challenge 3

Aggressive project timeline with large permutation of test scenarios
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Challenge 4

Difficulty ramping up knowledge for incredibly complex integrated system of software, hardware, and fare policies
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Challenge 5

Short lead time to ramp up resources to start project
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The CSE Solution to solve the QA challenges at the TTC

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Solution 1

Assigned the right mix of CSE expertise to meet the non-negotiable deadline

Solution 2

Managed communication with stakeholders and leadership to build confidence and manage expectations
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Solution 3

Properly scoped a testing strategy that balances between coverage, risk and timeline
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Solution 4

CSE QA team started ramp up prior to start of formal engagement with available documentation from the TTC
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Solution 5

Leverage CSE internal resources and partner up with Randstad to ensure staffing can easily flex up and down
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20+
Payment Methods
30+
Fare Payment Devices
6
Transit Agencies
15+
Fare Types
10+
Routing Options per Agency
40+
Discount, pass, & loyalty scenarios